Privacy Policy + Terms
Privacy Policy
The Brand Studio ("we," "us," or "our"), operated by Audrey Creative LLC, respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit thebrandstudiobham.com or use our services.
INFORMATION WE COLLECT
We collect information you provide directly to us, including:
Name, email address, and phone number when you book a studio rental, apply for membership, or contact us
Payment information processed securely through Stripe (we do not store credit card numbers ourselves)
Instagram handle and business information when provided
Session preferences and intake form responses
Any information you submit through contact forms, inquiries, or correspondence
We also automatically collect:
Browser type and device information
IP address and general location data
Pages visited and time spent on our site
Referral source (how you found us)
HOW WE USE YOUR INFORMATION
We use the information we collect to:
Process bookings, payments, and membership applications
Communicate with you about your sessions, account, or inquiries
Send transactional emails (booking confirmations, reminders, prep guides)
Improve our services and website experience
Comply with legal obligations and enforce our Terms and Conditions
HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information. We share information only with trusted service providers who help us operate our business:
Squarespace (website hosting and analytics)
Acuity Scheduling (booking and calendar management)
HoneyBook (client management, contracts, and invoicing for memberships)
Stripe (payment processing)
Google Workspace (email and business communication)
Instagram and Meta (when you interact with our social media or tag content)
Each of these services has its own privacy policy governing how they handle your data.
We may also disclose information when required by law, to protect our rights, or in connection with a business transfer.
COOKIES AND TRACKING
Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and remember your preferences. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly without them.
DATA RETENTION
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and contract records are retained per applicable tax and business record-keeping requirements.
YOUR RIGHTS
You have the right to:
Request access to the personal information we have about you
Request correction or deletion of your information
Opt out of marketing communications at any time
Request a copy of your information in a portable format
To exercise any of these rights, email us at info@thebrandstudiobham.com.
CHILDREN'S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
SECURITY
We take reasonable steps to protect your information using industry-standard security practices, including encrypted payment processing and secure data storage through our service providers. However, no online service is 100 percent secure. You provide your information at your own risk.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
CONTACT US
Questions about this Privacy Policy or how we handle your information? Reach out anytime.
Audrey Creative LLC d/b/a The Brand Studio Email: info@thebrandstudiobham.com Birmingham, Alabama
Terms + Conditions
Welcome to The Brand Studio. These Terms and Conditions govern your use of thebrandstudiobham.com and the services offered by Audrey Creative LLC, doing business as The Brand Studio ("we," "us," or "our"). By accessing or using our website, you agree to these Terms.
If you are booking studio rental time or applying for membership, additional terms specific to those services apply. Studio Rental Terms are agreed to at the time of booking. Membership Terms are agreed to upon enrollment.
ACCEPTANCE OF TERMS
By visiting our website, booking a session, or applying for membership, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
USE OF THE WEBSITE
You may use our website for lawful purposes only. You agree not to:
Use the site in any way that violates applicable laws or regulations
Attempt to interfere with the security or operation of the site
Use the site to transmit viruses, malware, or harmful code
Reproduce, copy, or resell any portion of the site without our written permission
Scrape, crawl, or extract content from the site for unauthorized use
INTELLECTUAL PROPERTY
All content on this website, including text, photography, graphics, logos, layouts, brand elements, and the names "The Brand Studio" and "Audrey Creative," are owned by Audrey Creative LLC or used with permission. You may not copy, reproduce, distribute, modify, or use any of this content for commercial purposes without our prior written consent.
You may share links to our website and reference our content for personal, non-commercial purposes with proper credit.
USER SUBMISSIONS AND TAGGED CONTENT
When you tag The Brand Studio on social media (@thebrandstudio_bham) or share content captured at our studio, you grant us permission to repost, share, or feature that content on our marketing channels, with credit to you when reasonably possible. You retain ownership of your photographs and content.
STUDIO BOOKINGS AND MEMBERSHIPS
All studio rentals, memberships, and related services are subject to additional terms and policies provided at the time of booking or enrollment. By booking a session or applying for membership, you agree to those terms in full, including but not limited to studio guidelines, payment policies, cancellation rules, damage and cleaning fees, and acceptable use of the space.
Full studio policies are available on our Guidelines page and within the Acuity booking flow.
DISCLAIMERS
Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
The information on our website is for general informational purposes only and is not intended as legal, financial, or professional advice.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Audrey Creative LLC (d/b/a The Brand Studio), and its members, managers, employees, contractors, and agents, shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our website or services.
Liability for any direct damages is limited to the amount you paid us in the 12 months prior to the claim.
EXTERNAL LINKS
Our website may contain links to third-party websites or services. We do not control or endorse the content of these sites and are not responsible for their privacy practices or terms of use. Access them at your own risk.
PRIVACY
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
MODIFICATIONS
We may update these Terms and Conditions at any time. Changes take effect when posted to this page, and the "Last Updated" date at the top will reflect the most recent revision. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.
GOVERNING LAW
These Terms are governed by the laws of the State of Alabama. Any disputes arising from these Terms or your use of our website shall be resolved in the state or federal courts located in Jefferson County, Alabama.
SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
CONTACT US
Questions about these Terms and Conditions? Reach out anytime.
Audrey Creative LLC d/b/a The Brand Studio Email: info@thebrandstudiobham.com Birmingham, Alabama